Evaluation of Agency's Human Resources Management Research Paper

Internship as Front Desk Operator-Free-Samples-Myassignmenthelp.com

Question: Clarify the learning encounters that you picked up during your Internship. Answer: Presentation Front office is the region at which the guests show up and run over a staff at the zone of business. The staffs at the front office need to manage the inquiries of the guest and they are placed into contact with a notable individual originating from the organization. Talking in an expansive way, the job of front office is comprehensive of various jobs which greatly affects the income of business. Front office is unique in relation to that of the back office on the grounds that a back office for the most part manages the tasks and finance of the organization (KneÃ¥ ¾evi? et al., 2015). The front office is the office that gets data with respect to the clients. It at that point gives the data to the next applicable office in the organization. Front office likewise contacts the showcasing division if the clients have any inquiry. Entry level positions help in making the up-and-comers increasingly serious inside the activity showcase. It encourages one to pick up presentation in ones fiel d and furnishes one with the chance to see if this vocation is the correct one. The hypothetical information is given to an individual during the course and the commonsense perspectives are educated to an individual with the assistance of temporary positions. They set up the possibility for the activity and help the individual to conform to the expert world. Individuals are set up for this present reality with the assistance of this sort of preparing (Lesser et al., 2015). It additionally encourages the understudies to intellectually set themselves up for the activity. Learning Experience Relational abilities A front work area secretary fills in as the substance of her association. An individual working in the front office should serve both as a brilliant communicator alongside that of the solid manager. I figured out how to welcome the guests and the set of accepted rules that ought to be followed. I have figured out how to invite the guests and give refreshments to the recently showing up visitors. I took in the manner clients ought to be given significant data with the goal that they don't freeze and are soothed (Liechti et al., 2016). Appeasing the clients and realizing how to keep them quiet is a significant piece of the activity job of a front work area official. I figured out how to offer inviting assistance to the customers that is as per the vision of consumer loyalty. I figured out how to react considerately with the solicitation of visitors and in helping the General Manager to keep up a booking administration that is smooth. I figured out how to answer the approaching calls of the various individuals who were requesting data. Knowing the manner of speaking and learning the manner in which things ought to be conveyed is a significant piece of this position and I took in these fundamental abilities. My course had shown me the abilities yet I found out about the reasonable perspectives with the assistance of this entry level position. Specialty of Co-appointment Taking care of the phone framework is a significant piece of this activity job and I took in the subtleties of phone framework. I figured out how to screen calls and figured out how they can be steered to the best possible beneficiaries. I figured out how to take and transfer the messages. Figuring out how to appropriate approaching alongside active sends is a significant piece of this undertaking and I took in this thing admirably with the assistance of my temporary position. I figured out how sends ought to be arranged in the request for their significance. Recognizing and keeping the sends that are significant is a significant piece of this calling and I figured out how to achieve this undertaking. I figured out how to appropriate the sends based on the solution of my director. I realized when to convey the mail to the correct beneficiary and how to put divides the correct official mail opening. I figured out how to take care of the need of visitors and guaranteeing a client exper ience that is of preeminent quality. I figured out how to construct great affinity with my visitors and how to remain quiet in the center of a crisis. I figured out how to manage the customers with the goal that they can have an agreeable remain. I figured out how to teach the staffs functioning at the lower level so they keep the meeting room clean (Zampoukos Ioannides, 2014). Managerial Duties I took in an enormous number of administrative assignments by seeking after this temporary job course. I figured out how to draft correspondence and how to set up the money related spreadsheets with a great deal of effectiveness. I figured out how to make immaculate introductions. I additionally figured out how to deal with the schedule of the senior individuals from the group and how to sort out and mastermind business travel. I figured out how to arrange the workplace supplies and the record archives. I figured out how to make copies and perform accounting undertakings. Archive Processing Archive Processing alludes to the change of content that is written by hand on paper alongside that of electronic record into that of electronic data. I took in the workmanship wise character acknowledgment with the assistance of my entry level position. Records help in the correspondence of data. I figured out how to co-ordinate the business exchange with the assistance of record preparing. I figured out how to make profile of the visitors. In present day times, fear based oppression is on the ascent and tracking the visitors is incredibly fundamental for the wellbeing of the lodging. I discovered that the character cards of the visitors ought to be checked altogether and a duplicate of a photograph personality card ought to be kept with the laborers of the lodging so any issue doesn't emerge later on (Martinez et al., 2014). I figured out how significant this thing is for the security for the association alongside that of the visitors. It is a required activity obligation of the fr ont work area activity and ought to be drilled with a ton of earnestness. Preparing another student After the fulfillment of two months in the inn, I was offered the chance to prepare another student. Showing somebody who is new to the business helped me in filling the holes in my insight. I figured out how co-activity ends up being urgent for a calling and that it is so essential to impart things viably for the fruitful completing a vocation duty. I showed him the general office obligations comparable to correspondence and email. I showed him how to make the appointments of the room and how to note everything down with the goal that any issue doesn't emerge later on. They ought to be recorded in the electronic arrangement with the goal that a proof can be kept if there should arise an occurrence of any later error. I instructed him that the abrogations must be handled in a productive way. I instructed him that the costs of the room ought to be stayed up with the latest and to recollect the exceptional offers so he will have the option to impart about it via telephone. Result I found out about the various parts that are vital for keeping up an expert picture persistence, difficult work and use of savvy aptitudes. I came to think about the individual practices that forestalled in the projection of a decent expert picture. I discovered that phone correspondence ought to be taken care of with a great deal of lucidity and graciousness ought to be uncovered over the span of my expert dealings. I took in the complexities of verbal correspondence and how to keep up ideal communicational dignity in the expert domain (Grobelna Marciszewska, 2016). I discovered that non-verbal communication was significant for ones calling and keeping up a decent non-verbal communication is essential for the doing of ones obligation superbly. The listening abilities additionally must be improved with the goal that it doesn't prompt any issue later on. The outward signs must be inspected that would prompt extraordinary assistance in making an expert picture that would add to the bel ievability of their association. Idiosyncrasy and appearance can assume an enormous job in upgrading or pulverizing the believability corresponding to an association. Physical appearance corresponding to the earth can help to an enormous degree in making a positive early introduction according to an association. Anticipating polished skill over telephone is additionally fundamental and the representatives ought to have the option to make a positive picture over phone. Welcome ought to be warm and inviting for the customers (Mansour Tremblay, 2016). I figured out how to devise methodologies with the goal that the guests can be required to be postponed in a gracious way. The choices ought to be discovered that would help in keeping the clients on hold. I figured out how to take the messages rapidly and moving of the calls without hardly lifting a finger. I additionally figured out how to end the call without appearing to be discourteous. I took in the manner calls can be moved without hardly lifting a finger. I figured out how relational abilities ought to be created and about various correspondence strategies. Stance and hand motion uncover significant parts of ones character and the body signs can uncover significant realities about the character of an individual and in a similar line about the notoriety of the association. I figured out how to manage the dangerous clients and the measure of tolerance that will be required for managing them (Boella, 2017). Discretion is fundamental at this stage and the sheltered method of dealing with this sort of guest must be scholarly for completing the ones employment impeccably. There are some who with their unforgiving and discourteous conduct represent a danger for the notoriety of the organization and they ought to be managed in the correct way for the development of the association. Difficulties At first, I discovered it incredibly hard to follow the new example as the earth was totally new and I needed to find out about their technique for work. The obligation administrators and partners each had their distinctive strategy for working which made it hard for me to learn at the underlying stage. I was befuddled with respect to which guidance is to be followed and which one would profit me over the long haul. Everybody had conclusion with respect to how function is to be done and that their technique was the best (Nuromahidah, Noer Rusmana, 2016). Since I had quite recently joined as an understudy, I had to a portion of the laborers attempted to exploit this and gave me dull, monotonous work. Remembering my consideration

College, Work, and a Boyfriend

College, Work, and a Boyfriend… College, Work, and a Boyfriend…How to Survive? Home›Education Posts›College, Work, and a Boyfriend…How to Survive? Education PostsBalancing the most important things in life such as college, work, and a boyfriend can be difficult. These major things demand a lot of time. You have to learn how to manage your time in order juggle the studying, work, and beloved. For that reason, you are likely to plan in some way your life. Of course, people cannot plan everything as there are a lot of unpredictable conditions but some schedule will not be unnecessary. That is why QualityCustomEssays.com wants to provide you with some advice.Listen to yourself. Remember that it doesn’t matter what others people think you should do. It’s you and only you who have to make a decision. It’s your life and your choices, therefore, listen to your heart and everything will be fine!Set priorities. Think about and find what is the most important for you. If it’s your boyfriend, spend more time w ith him, but it doesn’t mean to forget about two other essential things as college and job.Make a schedule. It is a good way to manage your time and balance all needed things. Create convenient schedule in order to properly cope with all your deeds.Don’t waste your time. If there is some spare time, do not waste it. You may change your schedule a little bit and for example, prepare for classes, meet with your boyfriend, or take one more shift at work.Have fun. Do not forget about yourself. Have some fun when you have a free time. You should devote some time to yourself. This will help you to relax and avoid stressful situations as you will do those things that you like.Be sure that even if there will be difficulties in juggling college, work, and a boyfriend, this will teach you how to survive in any situation.

The Federal Government Should Regulate Fracking Essay

An individual’s environment plays a pivotal role in their overall health. The environment can affect a range of physical and mental processes, and is considered a defining factor of well-being. As a result, specific geographic areas are instrumental in shaping an individual’s health profile. This is clearly seen in the disparity between those living in areas exposed to toxic substances, versus individuals living in clean environments. Individuals in unpolluted environments experience the advantage of a body system free from the barrage of chemical assault. Unfortunately, people who live near toxic wastes or byproducts of industry, have a body that is in constant defense of attack. This natural defense mechanism can prove†¦show more content†¦The actual technique involves â€Å"pumping a slurry of water, sand and chemicals underground to fracture shale formations and release hydrocarbons† (Fracking, 2013, p. 276). Modern procedures use a high degree of ma nipulation in order to extract the natural gas. The natural gas from fracking is dispersed in rock, and can only be retrieved by using specialized removal techniques (Palliser, 2012). These specialized techniques have many unintended consequences. For instance, the current method of fracking may cause the issue of flowback. Flowback occurs when the internal pressure of the rock formation causes the injected watery, chemical mixture to return to the surface with other naturally occurring substances (Palliser, 2012). This flowback is often injected back underground or can be processed by wastewater treatment plants, where it is later discharged as surface water (Palliser, 2012). Indisputably, the disposal and generation of flowback is one of the main concerns regarding hydraulic fracking. The wastewater developed from fracking procedures is often inappropriately handled and is sometimes sprayed onto rural roads and forests (Finkel Hays, 2013). As a result, the surface water may come in contact with living organisms and can cause a plethora of issues. For fracking opponents, their driving force is the ill effects of fracking on the environment and overall health. Similarly, the possibility of drinking or coming in contact with chemically laden byproductsShow MoreRelatedEssay on Natural Gas Fracking Risks1519 Words   |  7 Pagesis produced when trapped gas is released above ground. Hydraulic fracturing or fracking is a process that extracts natural gas from the ground. As harmless as the billion dollar producing oil companies would want us to believe, environmental groups, scientists, and average citizens have raised concerns about the negative impact of hydraulic fracking on the environment and surrounding communities. Hydraulic fracking is used in the natural gas drilling booms, like the one in Louisiana. â€Å"ModernRead MoreQuestion Questions On Political Culture1690 Words   |  7 PagesFanessa Martinez†¨ Gary Sokolow†¨ Political Science 10†¨ March 2, 2016 Exam 1 Question One Political culture refers to believes, feeling and how people think they should act about government. In the US political culture lays some core ideals and values which are of course not shared by all the Americans. However, the two shared political values in the US by vast majority the regardless of race, creed, national origin are liberty and democracy. In most political debates, there is a tendencyRead MoreThe Invention Of Our Modern Day Fracking1299 Words   |  6 Pagescase of any treatment polluting an aquifer – not one.†(â€Å"Shooters-A Fracking History†). This statement may lead you to believe there is no need for concern, but there is a big pink elephant in the room. Arguments against these statements would prove futile, at a first glance, but understanding the true cost, to the environment and our safety could prove more valuable than the money earned. The beginnings of our modern day fracking process reside in a U.S. Patent No. 59,936, issued to a Col. EdwardRead MoreFracking And Natural Gas Should Be A Good Thing For The Economy1958 Words   |  8 Pagesand drilling frenzy?† (â€Å"Jeff Goodell Quote†, 2013). Goodell states the undeniable truth about natural gas. This is that the federal government regulating the fracking industry will exponentially increase the United States economy by making the United States a global counterpart in the worldwide market for oil. However, Goodell also highlights the negative effects of fracking and natural gas. This is the idea of a â€Å"drilling frenzy† that can have detrimental impacts on the environment and alter theRead MoreEssay on Stakeholder Analysis- Fracking803 Words   |  4 PagesBA 3102 February 12, 2012 Stakeholder Analysis Pursuing hydraulic fracturing as a top manager of Chevron, I will describe the dilemmas that are associated with fracking. The first problem with this procedure is finding the appropriate land and leasing it from the landowners. With talk around the country, it can be difficult finding land because of landowners’ personal experience with the practice of hydraulic fracturing. In southwestern Pennsylvania there have been cases of animal birth defectsRead MoreFracking : Too Many Fracking Problems1631 Words   |  7 PagesToo Many Fracking Problems â€Å"Fracking ensures that the age of oil-and it s princely hydrocarbon cousin, the natural gas molecule-will not end because we have run out of fossil fuels. But it may end because burning these wonderful fuels puts the planet farther down a path we don t want to head down†. Fracking, or hydraulic fracturing, is a petroleum mining method to reach remote gas under water that is located in the crust of the earth. Fracking uses a blend of water, sand, and chemicals. HydraulicRead MoreHydraulic Fracturing And Its Effects On The Environment1737 Words   |  7 Pagesharmful to the environment as other forms of oil and natural gas extraction. Hydraulic Fracturing is becoming a widely used natural method of Petroleum and Natural Gas extraction. Hydraulic Fracturing can also be referred to as Hydro Fracking, or just Fracking. Fracking has become very controversial because of the threats it poses on the environment. In short, Hydrofracking is done by injecting water and sand into a Shale formation nearly seven thousand feet underground. After this is completed theyRead MoreClean Water Act Protects Water1453 Words   |  6 Pagesincludes the need for water in homes, agriculture, industry, medicine and recreation. For health and prosperity people must have access to clean, safe water. Water is regulated at the federal, state and local level. The Clean Water Act protects water at the federal level. The Environmental Protection Agency regulates the standards for contaminants in water. In order for our water to be clean, we must protect our water sources from pollution and contaminants. This is why we need to care for the w aterRead MoreTwo major world concerns today are the energy crisis and economic instability. Hydrofracking may be1400 Words   |  6 Pagesgas production, gas reserves will sufficient for the next 250 years (ibid). Likewise, many others such as Meiners, Denneborg and Muller (2012) also believe that hydraulic fracturing may provide economic security in the future. They declare that fracking is often regarded as the positive hope for a struggling economy. Over the past few years increase in the production of shale gas has led to rapid growth in domestic natural gas supplies and significant decreases in prices. The combination of greaterRead MoreHydraulic Fracturing2549 Words   |  11 Pagesanimals, plants and humans to be harmed. Fracking is a global issue for citizens but a global success for big companies getting rich off the gas, oil and sand that are our natural resources; the economic benefits are not worth the environmental and health consequences. A large deposit of natural gas that spans across four states is called the Marcellus Shale that stretches through southern New York, Pennsylvania, Ohio and West Virginia is a big hit for big fracking companies like Schlumberger, Halliburton

Essay about Main Characters of The Tempest by William...

William Shakespeare uses his plays not only to entertain the audience, but also to push the audience toward self-evaluation. The brilliance of Shakespeare is that his plays may be interpreted in different ways. The Tempest is not simply a fictional story meant to entertain the audience, but also a complete figurative narrative meant to mirror the art of the theatre. In this play each character represents a significant part in the alternate interpretation of the narrative. Examination of specific characters and their corresponding role in the theatrical world encourages a deeper understanding of self-reflexivity of The Tempest; which highlights William Shakespeare’s struggle to relinquish his art. The scenes and language used by Shakespeare†¦show more content†¦Shakespeare, much like Prospero, needed more than just his art to accomplish the productions that he completed. Just as Shakespeare needed other contributors, Prospero too needed his servants. Caliban is much l ike the stagehand as he is not a significant part of Prospero’s works, but he is used to complete laborious task for Prospero who commands him with complete control. Caliban is referred to by Prospero as his slave, â€Å"thou poisonous slave† (I.ii.322), and is used to fetch wood. Much like a stagehand would covet the position of the playwright Caliban desires to replace Prospero as lord of the island. Though Caliban begrudgingly obeys Prospero he is eager to be rid of him and his commands. This resentful relationship is contrasted to the relationship between Prospero and Ariel. Ariel is a spirit who upon being rescued by Prospero became is his diligent servant, until such time when Prospero decides to release him. Ariel is playing the role of the actors in the figurative interpretation of the play. Prospero’s treatment of Ariel is far nicer than his treatment of Caliban, he responds in a much kinder manner, â€Å"My brave spirit† (I.ii.207). This differe nce in treatment can be attributed to Ariel’s importance to Prospero; Prospero needs Ariel for his plans to function. If it were not for Ariel Prospero would not be able to perform his plan, correspondingly, if there were no actorsShow MoreRelated Aime Cesaires A Tempest Clarifies Shakespeares The Tempest1683 Words   |  7 PagesCesaires A Tempest Clarifies Shakespeares The Tempest      Ã‚  Ã‚   Negritude, originally a literary and ideological movement of French-speaking black intellectuals, reflects an important and comprehensive reaction to the colonial situation of European colonization (Carlberg).   This movement, which influenced Africans as well as blacks around the world, specifically rejects the political, social, and moral domination of the West.  Ã‚   Leopold Senghor, Leon Damas, and Aime Cesaire are the three pioneersRead MoreThe Tempest: 3 Differences Between the Play and the Movie952 Words   |  4 Pages3 Differences Between The Play And Movie â€Å"The Tempest† â€Å"The Tempest† is a play written by William Shakespeare in early 1600s that has been previewed in different kinds of movies, such as the one made in 2010, directed by Julie Taymor. It is a play containing themes such as; revenge, allusion, retribution, forgiveness, power, love and hatred. When it is compared to the play, there are specific differences seen in the movie, such as; Prospero is reflected as a woman in the movie. The time differencesRead More tempcolon Confronting Colonialism and Imperialism in Aime Cesaires A Tempest1403 Words   |  6 PagesColonialism in A Tempest   Ã‚  Ã‚   A Tempest by Aime Cesaire is an attempt to confront and rewrite the idea of colonialism as presented in Shakespeare’s The Tempest.   He is successful at this attempt by changing the point of view of the story.   Cesaire transforms the characters and transposes the scenes to reveal Shakespeare’s Prospero as the exploitative European power and Caliban and Ariel as the exploited natives.   Cesaire’s A Tempest is an effective response to Shakespeare’s The Tempest because heRead More Essay on the Roles of Trinculo and Stephano in The Tempest863 Words   |  4 PagesRoles of Trinculo and Stephano in The Tempest      Ã‚  Ã‚   Trinculo and Stephano have two major roles in The Tempest - comic relief and the theme of exploration. Because of this double nature to their characters, they are more important than they initially appear.      Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   The Tempest is a comedy. The play may not seem to fit into the category of comedy as it exists today; but in the 17th century comedy was very different. Certainly, The Tempest would never be confused with a modern televisionRead MoreLord Of The Flies And The Tempest1303 Words   |  6 PagesExplore the struggle/desire/theme of power and how it is presented in ‘Lord of the Flies’ and ‘The Tempest’. In the novel ‘Lord of the Flies’ by William Golding and ‘The Tempest’ by William Shakespeare, power is a main theme throughout both texts. Both represent microcosm of outer society at the time the text was written. In Lord of the Flies it was a time when the world’s dominant countries were struggling for power over Germany which was known as the Cold war. The capitalist American’s wantedRead MoreAnalysis Of Shakespeare s The Tempest 2603 Words   |  11 PagesDrama When many people think of William Shakespeare, they think of plays like Romeo and Juliet, Macbeth or Hamlet. One of the most influential plays written by Shakespeare is not one listed above. The play that reflects the life and all of Shakespeare?s plays is The Tempest. This work was and still is influential in both America, Britain and around the world. Although William Shakespeare was an influential writer in American and British literature, The Tempest reaches beyond a comparison to theRead MoreEssay Comparing The Tempest and King Lear1338 Words   |  6 PagesComparing The Tempest and King Lear      Ã‚  Ã‚   This essay will focus on the similarities and differences of the plays The Tempest and King Lear in general, as well as looking at comparisons of Prospero and Lear in somewhat more detail. Prospero and Lear are, without a doubt, the two most compelling mature figures in Shakespeare. In a way, one is the flip side, so to speak, of the other. Each represents an aging mans relationship to family, environment, and, most importantly, himself. One mightRead MoreWorld Events Influencing Shakespeare ¨s The Tempest Essay example1277 Words   |  6 Pagesâ€Å"What’s past is Prologue† – William Shakespeare Shakespeare lived and produced much of his famous works during the time when Queen Elizabeth ruled England and Ireland. This era was known as the Elizabethan Era. The world and its people were quickly evolving. It was the â€Å"golden age† of poetry, music and literature. It was in the midst of European exploration that Shakespeare wrote, The Tempest. It would be safe to suggest that many of the worldly events during this time, such as the shipwreck ofRead MoreWilliam Shakespeare s The Tempest1229 Words   |  5 Pages William Shakespeare most definitely did not reference Jeffrey Jerome Cohen’s Seven Monster Theses when writing his play, The Tempest. One of Cohen’s theses though - thesis four â€Å"The Monster Dwells at the Gates of Difference† - appears quite prominently in Shakespeare’s work. The thesis articulates that monsters are divisive and often arise in a culture to make one group seem superior to another. Further, societies devise monste rs in order to create a scapegoat for social and political inequitiesRead MoreThe Elizabethan Era1595 Words   |  6 PagesElizabethan Era, theater was being taken to new heights and the unexpected was taking place frequently. Queen Elizabeth had a love for the arts, especially theater written by Shakespeare. The Elizabethan Age was strongly influenced by the rise of theater specifically through the play The Tempest, written by William Shakespeare. The Elizabethan Age was a time of change and new ideas (Holzknecht 33). In this period, the Renaissance, or rebirth, spread throughout Europe (â€Å"Elizabethan Age†). This brought

Understanding The ADD and ADHD Free Essays

string(81) " a television or radio that is turned on in another room may become distraction\." Attention Deficit Disorder Kam Bisel Attention Deficit Disorder (ADD) is a problem that affects 5% to 10% of all children. ADD affect more children than any other childhood problems except asthma. It is estimated to be the largest single cause for first referrals to child guidance clinics throughout the country, making up as many as 40% of those cases. We will write a custom essay sample on Understanding The ADD and ADHD or any similar topic only for you Order Now Many ADD cases are not diagnosed because the problem most often does not show in the doctors office. Current estimates suggest that approximately 50 to 65% of the children with ADD will have symptoms of the disorder as adolescents and adults. Although ADD has just recently been discovered and there is still relatively little known about it. In 1902, George Frederick Still believed the dilemma of the problem child was linked to a biological defect inherited from an injury at birth and not the result of the environment. Through 1930-40’s stimulant drugs were first used to successfully treat many behavior problems due in part by Still’s hypothesis. In 1960, Stella Chess researched in the field by writing about the â€Å"hyperactive child syndrome. She took Still’s hypothesis further stating that the resulting behavior problems stem from a biological cause, although it is linked to a genetic inheritance rather then a birth defect from an injury. Finally, in 1980, the syndrome was named Attention Deficit Disorder, due in large part to Virginia Douglas’s work to find accurate ways to diagnose it (Hallowell 2). This is currently how it stands in the axis two of the DSM-IV today, with the addition of a new category Attention Deficit Hyperactivity Disorder and there sub types. Most scientist now believe that an abnormality in brain chemistry could be to blame for the symptoms of Attention Deficit Disorder. The frontal lobes of the brain are believed to be responsible for the regulation of behavior and attention. They receive information from the lower brain, which regulates arousal and screens incoming messages from within and outside of the body. The limbic system which is a group of related nervous system structures located in the midbrain and linked to emotions and feelings then sends the messages to the frontal lobes. Finally, the frontal lobes are suspected to be the site of working memory, the place where information about the immediate environment is considered for memory storage, planning, and future-directed behavior. Scientist believe the activity in the frontal lobes is depressed in people with ADD. Studies also show, a decrease in the ability of the Attention Deficit Disorder brain to use glucose, the body’s main source of energy, leading to slower and less efficient activity. Neurotransmitter provide the connection between one nerve cell and another. It is also now suspected that people with Attention Deficit Disorder have a chemical imbalance of a class of neurotransmitter called catecholamine. Dopamine, helps to form a pathway between the motor center of the midbrain and the frontal lobes, as well as a pathway between the limbic system and the frontal lobes. Without enough dopamine and related catecholamine, such as serotonin and norepinephrine, the frontal lobes are under stimulated and thus unable to perform their complex functions efficiently. Attention Deficit Disorder is primarily considered a genetic disorder. Which is why it is labeled a axis two in the DSM-IV. Studies show that 20-30% of all hyperactive children have at least one parent with ADD. However, not all cases of ADD are genetically linked. Some studies show that a small percentage of ADD cases were influenced by smoking, drinking alcohol, and using drugs during pregnancy. Exposure to toxins, such as lead, may also alter the brain chemistry and function. Both of these issues are cause for concern for the at-risk population. ADD generally affects males more often than females, in a 3:1 ratio. Because this disorder effects the brain detection of this condition is difficult. The accepted test, although today there has been an increase in research into ADD and subsequently now other tests. The test requires a nine month observation of the person, as well as EEGs, MRIs, or a PET scan. During the nine months, the person has to show a certain number of the classic traits associated with the disorder. The EEG are used to record the amount of electrical activity that is happening in the brain. An MRI is an x-ray that shows the brain’s anatomy however it is not a routine assessment. More recently, the way to diagnose ADD is the use of a PET scan, which measure the amount activity in the brain. There are two general categories for those diagnosed with Attention Deficit Disorder. One is ADHD (Attention Deficit Hyperactivity Disorder), this is the more prevalent of the two. A person with ADHD will show certain characteristics. Characteristics like, fidgeting, squirming, difficulty remaining seated, easily distracted, difficulty awaiting turn, interrupting, difficulty following directions, sustaining attention, shifting from one uncompleted task to another, not listening, following multiple directions, and frequently engaging in dangerous actions. The general diagnosis of ADD, as opposed to ADHD, has some, but not all of the above characteristics. There are people who have been diagnosed with ADD whose characteristics are not hyperactive but the complete opposite, they are underactive. This goes against the general notion that only kids who are hyperactive have ADD. These children often daydream and are never mentally present anywhere. They constantly drift off into their own world during classes or conversations. This type is more prevalent in females with ADD then in males. The underlining issues with these children are the inability to focus, they are too easily distracted. This form of ADD is the hardest to diagnose since it seems that these people simply need to â€Å"apply themselves more† or â€Å"get their act together. † Attention Deficit Disorder not only effects those afflicted in the classroom but at home as well. The rest of the families daily routine may become a distraction to those afflicted with ADD. Sometimes a television or radio that is turned on in another room may become distraction. You read "Understanding The ADD and ADHD" in category "Essay examples" What the ADD person needs is a sound screen. A sound screen is some form of constant noise that plays in the background, commonly a television or a radio. At first it may seem like a distraction, but in reality, if the TV or music forms a kind of â€Å"white noise† with an even level of intensity, which actually covers up discrepant noises that can be a distraction. â€Å"The hum of a ceiling fan or motor can do wonders to soothe and focus you† (Weiss. 7). Getting a family household to function smoothly is challenging for any family, with or without the presence of ADD. Adults and children suffering from Attention Deficit Disorder have trouble establishing and maintaining physical order, coordinating schedules and activities, and accepting and meeting responsibilities. Parents with children suffering with ADD have to learn how to deal with the obstacles that they will have while raising their child. Since ADD is genetically passed through to children the tendency is to have more then just the child with ADD but the parents too. Not only does the child have a problem with rules and schedules but so does the parent. Adults dealing with ADD often have chronic employment problems, impulsive spending, and erratic bookkeeping and bill paying. Raising healthy, well-adjusted children requires patience, sound judgment, good humor, and, discipline which is difficult for a parent with ADD to do. The presence of ADD often hinders the development of intimate relationships for a variety of reasons. Although many adults with ADD enjoy successful, satisfying marriages, the disorder almost always adds a certain amount of extra tension and pressure to the union. The non-ADD spouse bears an additional burden of responsibility for keeping the household running smoothly and meeting the needs of the children, the spouse with ADD, and, if he or she has time, his or her own priorities. Raising a child who has ADD can be an exhausting and, at times, frustrating experience. Parents play a key role in managing the disability. They usually need specialized training in behavior management and benefit greatly from parent support groups. Parents often find that approaches to raising that work well with children who do not have ADD, do not work as well with children who have ADD. Parents often feel helpless, frustrated and exhausted. Especially if the child’s condition is unknown at the time. It could seem to the parent that the child is just bad. Too often, family members become angry and withdraw from each other. If untreated, the situation only worsens. Parent training can be one of the most important and effective interventions for a child with ADD. Effective training will teach parents how to apply strategies to manage their child’s behavior and improve their relationship with their child. Without consistent structure and clearly defined expectations and limits, children with ADD can become quite confused about the behaviors that are expected of them. Making and keeping friends is a difficult task for children with ADD. A variety of behavioral excesses and deficits common to these children get in the way of friendships. They may talk too much, dominate activities, intrude in others’ games, or quit a game before its done. They may be unable to pay attention to what another child is saying, not respond when someone else tries to initiate and activity, or exhibit inappropriate behavior. There is no cure for Attention Deficit Disorder. â€Å"Along with increasing awareness of the problem, a better understanding of its causes and treatment has developed† ( Wender 3). There is medication for ADD which will only alleviate the symptoms. The medication will not permanently restore the chemical imbalance. Approximately 70% of adults with ADD find that their symptoms significantly improve after they take medication prescribed by their doctors. The patient is able to concentrate on difficult and time-consuming tasks, stop impulsive behavior , and time the restless twitches that have been experienced in the past. Some ADD patient’s psychological and behavioral problems are not solved by medication alone, and are required more therapy or training. Adult patients have the burden of the past that often hinders their progress. The patient then needs help with the relief of disappointment, frustration, and nagging sense of self-doubt that often weighs upon the ADD patient. Some ADD patients suffer from low-grade depression or anxiety, others with a dependence on alcohol or drugs, and most with low self-esteem and feelings of helplessness. There are two types of drugs that work to balance the neurotransmitter and have been found to be most effective in treating ADD, stimulants and antidepressants. Stimulants work by increasing the amount of dopamine either produced in the brain or used by the frontal lobes of the brain. Antidepressants also stimulate brain activity in the frontal lobes, but they affect the production and use of other chemicals, usually norepinephrine and serotonin. All the drugs used to treat ADD have the same goal, to provide the brain with the raw materials it needs to concentrate over a sustained period of time, control impulses, and regulate motor activity. The drug or combination of drugs that work best for the patient depends on the individuals brain chemistry and constellation of symptoms. The process of finding the right drug can be tricky for each individual. The psychologists are not able to accurately predict how any one individual will respond to various doses or types of Attention Deficit Disorder medication. However, the drug of choice for Attention Deficit Disorder is Ritilan. Ritilan (Methylphenidate) is a mild CNS stimulant. In medicine, Ritilan’s primary use is treatment of Attention DeficitHyperactive Disorder (ADHD). The reason why this drug works so well is not completely understood, but Ritilan presumably activates the arousal system of the brain stem and the cortex to produce its stimulant effect. According to the Drug Enforcement Agency (DEA), prescriptions for Ritilan have increased more than 600% in the past five years. Ritilan (Methylphenidate) is manufactured by CIBA-Geigy Corporation. It is supplied in 5 mg. , 10 mg. , and 20 mg. ablets, and in a sustained release form, Ritilan SR, in 20 mg. tablets. It is readily water soluble and is intended for oral use. It is a Schedule II Controlled Substance under both the Federal and Vermont Controlled Substance Acts (Bailey 5). As stated before, ADHD is a condition most likely based in an inefficiency and inadequacy of Dopamine and Norepinephrine hormone availability, typically occurring when a person with ADHD tries to concentrate. Ritilan improves the efficiency of the hormones Dopamine and Norepinephrine, increasing the resources for memory, focus, concentration and attention (Clark 6). Ritilan exhibits pharmacological activity similar to that of amphetamines. Ritilan’s exact mechanism of action in the CNS is not fully understood, but the primary sites of activity appear to be in the cerebral cortex and the subcortical structures including the thalamus. Ritilan blocks the re-uptake mechanism present in dopaminergic neurons. As a result, sympathomimetic activity in the central nervous system and in the peripheral nervous system increases. Ritilan-induced CNS stimulation produces a decreased sense of fatigue, an increase in motor activity and mental alertness, mild euphoria, and brighter spirits. In the PNS, the actions of Ritilan are minimal at therapeutic doses (Clark 2 ). Ritilan is the quickest of all oral ADHD stimulant medications in onset of action: it starts to achieve benefit in 20 – 30 minutes after administration, and is most effective during the upward ‘slope’ and peak serum levels. Ritilan’s effect is brief: Most people experience 2-3 hours of benefit, but after 3 hours, benefits drop off rapidly. Some individuals, especially children, may obtain 4 or even 5 hours of positive effect (Clark 1). Attention Deficit Disorder is very prevalent throughout this country and the world. There is no cure. Those afflicted with the disorder must learn to compensate for it and live regardless of it’s affects. There are drugs and therapy available for those with this disorder to help them maintain there life. It is very frustrating to live with ADD or ADHD and even harder to live with it and not know it. Since ADD’s detection is difficult, often the symptoms are likened to some other cause in an effort to explain the behaviors. This has lead to many misdiagnoses. However, new studies on ADD and ADHD are in the works and with the Human Genome Project’s completion in 2003 there is hope more light will be shed on this disorder. How to cite Understanding The ADD and ADHD, Essay examples

Occupational Safety and Health and Safety Management free essay sample

It has been suggested that any well designed safety program or system is only as effective as the day-to-day ability of everyone in the organisation to rigorously follow procedures correctly and safely every time This paper seeks to highlight the critical components of an OHSMS and demonstrate also how a well-designed OHSMS will address the day-to-day abilities of organisations personnel to follow safety procedures every day. Modern employments factors such as transient work forces and cultural diversity have been shown to impact on the abilities of a workforce to comply with procedures. This paper will address these issues and demonstrate how effective OHSMS will assist in identifying lapses in compliance. Occupational Health and Safety Management Systems, for example those constructed in line with AS/NZS4804:2001 – Occupational health and safety management systems, utilise a continual improvement model. At every level through planning, implementation, monitor and review, processes are in place to ensure that deficiencies in the ability to comply with procedures are identified and changes applied where necessary. We will write a custom essay sample on Occupational Safety and Health and Safety Management or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Operational discipline is evident in organisations with a positive safety culture. It will be discussed how process safety may be enhanced by effectively introducing a program of operational discipline. Operational Discipline The ability of personnel to follow procedures and complete tasks correctly each time they carry them out describes what is commonly known as operational discipline. Operational discipline has been defined by DuPont, regarded globally as a leader in behavioral safety systems, as â€Å"the deeply rooted dedication and commitment of each member of the organisation to carry out each task the right way each time. † (Hopkins, 2009, p. 135) Operational discipline differs from legislative requirements and prescribed duties of care laid down in the OSH Act and Regulations, which may be defined as the obligation to carry out assigned duties. (Taylor, Easter, Hegney, 2003). Instead, workers are challenged to make professional commitments such as: †¢I take personal responsibility for properly understanding my job task and making sure it can be completed safely every time. †¢I plan to follow procedures carefully without shortcuts. †¢I trust that procedures have been developed for a purpose, but suggest changes if they don’t make sense. †¢I focus on the task at hand and set aside personal and work distractions. †¢I care for my safety and the safety of my co-workers (Klien, 2007) Many high reliability organisations have opted to roll out occupational health and safety managements systems in various forms, for example, Chevrons Operational Excellence Management System (OEMS) and Exxonmobil’s Operations Integrity Management System (OIMS). Both global organisations place a key emphasis on operational discipline as a part of the way that they expect personnel at all levels of the business to conduct their assigned tasks. Chevron states in the overview of its OHSMS: Operational discipline—completing every task the right way, every time—captures the spirit of Chevrons OE culture. It requires dedication from the entire workforce and specific behaviours from leadership. Leaders set clear expectations and monitor and shape behaviours. By following procedures, recognizing hazards, providing feedback and stopping work as necessary, workers help prevent incidents. (Watson, 2010) These organisations are acutely aware that the best systems that they can produce are worthless if the personnel acting them out on behalf of the organisation take shortcuts, or willingly deviate from the expected practice laid down in the procedures. It is vital that organisations shrink the gap between the rules and reality, making them applicable in practice and clear to everyone. (Anonymous, 2013 p. 49) Operational discipline exists in varying levels within a culture of an organisation, however as discussed by Stallbaum (2013) â€Å"A robust management system alone will not lead to operational excellence; a culture of operational discipline drives the understanding of, adherence to, questioning of and enforcement of the OEMS is integral to achieving Operational Excellence. † Once effective systems have been implemented for ensuring safe activities at a site, a focus on operational discipline is essential for ensuring that systems are followed and for achieving good performance. (Klien Francisco, 2012 p. 101) Current employment trends in Australia The mining and construction boom of the past decade has highlighted a skills shortage in many industries in Australia. Surveys completed in 2012 indicate that 62 percent of respondents claimed to be experiencing a skills shortage of some kind. The mining sector continues to face significant shortages with two thirds of mining companies reporting problems. Shortages are concentrated in Western Australia followed by Queensland and New South Wales. (Waller, 2012) To remedy the lack of skilled workers in various industries across Australia, the temporary skilled worker (457) visa system allows employees to bring workers from different countries into Australia to assist with short-term projects. An increase in the numbers of foreign workers can introduce challenges for industries in the form of language and cultural barriers. In addition to the increase in foreign workers, part time and casual employment rates in Australia are both presently at historic highs for varying reasons; Data gathered from the Department of education, employment and workplace relations states that presently almost 1/3rd of workers in Australia is part time. (Anonymous, 2013) Part time employment represents a challenge to employers in so far as the financial outlay in training can have a limited return for transient employees. Organisation without a strong safety culture may find it difficult to satisfy their legislatively mandated requirements to provide training for workers they believe to be short term. Occupational Health and Safety Management Systems Organisations may introduce on Occupational Health and Safety Management system (OHSMS) for a variety of reasons, including: †¢Legal reasons †¢Ethical concerns †¢Industrial relations †¢To improve financial performance Implementation of an effective OSHMS should, however, primarily lead to a reduction of workplace injury and illness, minimising the costs of workplace accidents. (Standards Australia, 2001) There are five (5) driving principles that an OHSMS devised in line with Australian Standard 4804 – Occupational Health and Safety Management Systems, 2001, which are: †¢Policy; †¢Planning; †¢Implementation; †¢Measure and evaluation; and †¢Management review. Fig 1. Continual Improvement (Standards Australia, 2001) The framework for managing risk is based upon a ‘Plan – do – check – act’ cycle. This cycle, often referred to as the Deming cycle is a problem solving process adopted by firms engaged in continuous improvement (Bhat, 2010, p. 276). If effectively planned and implemented, each stage of the OHSMS is capable of addressing the requirement for employees to do the right thing every time a task is undertaken. Policy The OHS policy is the commitment statement from management, which outlines the health and safety goals and targets of the organisation. The OHS policy outlines the expectation of all personnel within an organisation and is â€Å"continually reiterated by the things that management pays attention to and measure. The rest of the management system is developed as a means to achieve the goals set out in the policy. † (Boyrs, Cowley, Tepe, Morrell and Macdonald, 2013) The policy may include a clear indication from management to the workforce that there is an expectation to comply with processes and procedures to achieve the desired outcomes of the organisation. Planning Organisations with an effective OHSMS will have in place a system for identifying and controlling risks, identifying legal requirements, setting targets and objectives and OHS Management Plans. â€Å"Safety management systems are a structured approach for achieving a desired performance. Planning affects every aspect of achieving and executing safety management in any organisation. † (Anonymous, 2001). Dunn (2012) states that â€Å"The creation and use of a plan is a key to the successful implementation of an [HSMS]. † (p. 75). In setting targets and objectives, a company describes how it will judge its safety and health performance. Determining leading and lagging indicators within operating parameters will assist in measuring compliance with procedures going forward. Leading indicators such as task observations and leadership walk and talk sessions provide valuable feedback to management of the abilities of the workforce to sufficiently follow procedures. This of course is dependent on the ability of the organisation to develop workable procedures during the start up phase of the job, taking into consideration the identified hazards, risks and controls for the scope of work. â€Å"Establishing a performance measurement system is a process aimed at changing behavior, and ultimately culture. It is a process of continuous improvement. † (Harrington, Thomas, Kadri, 2009) Other factors that must be taken into consideration during the planning stage of the safety management system are creating an effective system for identifying risks. This is reinforced by Standards Australia (2001) which states â€Å"The organization shall develop its methodology for hazard identification, risk assessment and risk control, based on its operational experience and its commitment to eliminate workplace illness and injury. The methodology shall be kept up to-date. † (p. 9) Legal compliance must be considered when planning the OHSMS. Health and safety procedures shall be generated to bring the activities of the organisation in line with legislative requirement. â€Å"Legislative health and safety regulations represent minimum requirements. In almost all cases it is necessary for the organisations to augment these regulations with specific procedure which must be followed in order to manage employee well being effectively. † (Taylor, Easter, Hegney, 2003). Procedures should be generated in consultation with the front line workers as this will empower them to ‘own’ the process, making compliance easier. â€Å"(Organisations) should communicate relevant information on legal and other requirements to employees. † (Standards Australia, 2001). Employees will find it easier to follow procedures every time if they know that doing so will ensure compliance with legal requirements and that the procedures don’t exist for the sake of having them. ? Implementation The best occupational health and safety management plans will not work without an effective implementation strategy. It is imperative that appropriate levels of resources are available to implement the OHSMS. â€Å" While there are always competing demands upon your limited resources, it’s important to recognize that your employees’ health and safety cannot be compromised. † (Standards Australia, 2001) When implementing an OHSMS into a working environment with a highly transient and multicultural workforce, it is vital that the OHSMS can be understood by everyone. Potential exists for all of the hard work spent creating an effective OHSMS to be lost if it has not been rolled out to the workforce effectively. Procedures shall be developed for providing OHS training. These procedures shall take into account— (a) The characteristics and composition of the workforce which impact on occupational health and safety management; and (b) Responsibilities, hazards and risks. The organization shall ensure that all personnel (including contractors and visitors) have undertaken training appropriate to the identified needs. Training shall be carried out by persons with appropriate knowledge, skills, and experience in OHS and training. (Standards Australia, 2001) The terms composition and characteristics clearly outline the requirement for the OHS training to be created to a level that the workforce, regardless of background, will be able to learn from the training and effectively put the learning outcomes into practice. Consultation and communication To determine that the safety management system is functioning effectively, organisations need to ensure that there are effective mechanisms in place to allow occupational health and safety information is communicated to all stakeholders. (Standards Australia, 2001). The opinions of employees at all levels should be heard and feedback provided to ensure that there is a sense of ownership for the safety processes and procedures within the OHSMS (Pardy Andrews, 2010) Tools such as toolbox meetings, management walk and talk sessions and procedure awareness sessions may be used to take questions and provide feedback to the workforce and determine if there are barriers which prevent the workforce from following procedures. Measure and evaluation As part of the previously discussed Deming Cycle, checks must be undertaken to determine that the OHSMS is achieving what it set out to do. For example, if knowledge gaps are appearing due to difficulties in understanding the training, systems or procedures, it is vital that they are identified so that they can be rectified. â€Å"Organisations should measure, monitor and evaluate its OHS performance and take preventative action† (Standards Australia, 2001). Measurement of performance in this context may be undertaken by auditing, feedback forms from employees and assessments on whether previously identified concerns had been rectified. (Pardy Andrews, 2010, p. 45) Management review Any gaps between what is hoped will be achieved through the OHSMS and the actual measured outcome need to be closed. It is arguable, the single-most important element of any management system. Through the management review process, committed leaders acting upon factual information from the management systems make informed decisions and identify the resources required to enable the organisation to effectively, safely and without damage to the environment. â€Å" (Pardy Andrews, 2010, p. 30) It is during the management review that any deficiencies in the entire OSHMS can be rectified. In this way, the plan, do, check, act nature of the process facilitates continual improvement. Conclusion One of the key drivers to success of an OHSMS is the ability of employees at all levels to carry out tasks correctly and in accordance with procedures every time. Many organisations refer to the ability of employees do the right thing every time as operational discipline, which is a conscious effort of all personnel to follow procedures every time. Australia is presently experiencing workforce trends that it has not encountered in present day levels. The level of foreign workers through schemes such as the 457 visa, and also a high number of short term, part time and casual workers create working environments that employers need to monitor to ensure that the OHSMS in place is effective. Organisations should effectively define for what they require from their OHSMS in the OHS policy and then implement the OHSMS effectively to ensure that the workforce are aware of the requirements of management for employees to follow procedures at all times. By monitoring the plan and ensuring that any deficiencies discovered are acted upon, the management of an organisation will be able to determine that the any knowledge gaps caused by either the composition of the workers or ineffective training can be rectified. OHSMS’s developed in line with Australian Standard 4804 – Occupational health and safety management systems, will be able to plan for modern employment trends and the cultural composition of the workforce by ensuring that the system is well planned, is understood by stakeholders, that it has mechanisms in place to ensure ongoing compliance and also the ability to change when shortcomings are identified.